Privacy policy

Privacy Policy

Last Updated: February 7, 2025

This Privacy Policy describes how The Skin Experts Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.theskinexperts.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources. The information that we collect and use depends on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect:

Information We Collect Directly from You

  • Contact details, including your name, address, phone number, and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other details for account security.
  • Customer support information, including the details you provide when contacting us.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). This includes information about how you access and use our Site, including device information, browser details, IP address, and other related details.

Information We Obtain from Third Parties

We may obtain personal information about you from third parties, including service providers such as Shopify, payment processors, and other partners. These third parties may collect information on our behalf, such as payment information, to facilitate transactions.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to fulfill orders, process payments, and provide customer support.
  • Marketing and Advertising: We may use your personal information to send marketing communications or tailor advertisements based on your preferences.
  • Security and Fraud Prevention: Your personal information may be used to detect and prevent fraudulent activities.
  • Service Improvement: We may use your personal data to improve our services and user experience.

How We Disclose Personal Information

We may disclose your personal information to third parties for various reasons, including:

  • Vendors and service providers who perform services on our behalf (e.g., payment processors, customer support).
  • Business and marketing partners who help us with promotions and services.
  • Legal Compliance: If required by law or necessary for legal proceedings, we may disclose your information.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age.

Security and Retention of Your Information

We implement reasonable security measures to protect your information, but please note that no system is completely secure. We retain your information for as long as necessary to provide the Services or comply with legal obligations.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: The right to request access to your personal data.
  • Deletion: The right to request deletion of your data.
  • Correction: The right to correct inaccurate data.
  • Portability: The right to receive your data in a transferable format.
  • Opt-Out: The right to opt-out of targeted advertising or data sharing.
  • Withdraw Consent: If we rely on your consent, you may withdraw it at any time.

Complaints

If you have complaints regarding how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Please note that your personal information may be transferred to and processed outside your home country. We take measures to ensure your data is protected according to applicable laws.

Contact Information

For any questions or concerns about your personal data or this Privacy Policy, please reach out to us at:

  • Email: Info@TheSkinExperts.com
  • Business Address: 10900 US Hwy 19 N, Ste B, Clearwater, FL 33764
  • Instagram: @TheSkinExperts

We aim to respond to inquiries within 24-48 hours during business hours.